1. 14-Day Money-Back Guarantee
LogoVary includes a 14-Day Money-Back Guarantee. If you purchase LogoVary and decide that it is not right for you, you may request a refund within 14 calendar days of your purchase date.
You do not need to prove that the software is defective in order to use this guarantee.
2. How to Request a Refund
To request a refund, contact HelpfulByte at support@helpfulbyte.com within the 14-day guarantee period.
Please include:
- the name or email address used for the purchase;
- your order or transaction reference, if available; and
- a short note confirming that you are requesting a refund for LogoVary.
We may ask for additional purchase information only when necessary to locate or verify the transaction.
3. Refund Processing
Approved refunds are returned through the original payment or retail platform used for the purchase. Where LogoVary is purchased through JVZoo, the refund may be processed through the JVZoo transaction system and the original payment method.
After a refund is issued, the time it takes to appear in your account may depend on the payment provider, card issuer, bank, or retailer involved in the transaction.
4. Purchases Made Through Third-Party Retailers
If you purchase LogoVary through an authorized third-party retailer or marketplace, that retailer may participate in the refund process and may require transaction information to identify the order.
HelpfulByte will not reduce the 14-Day Money-Back Guarantee simply because the purchase was completed through an authorized retailer.
5. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase, charged an incorrect amount, or experienced another billing error, contact us as soon as possible at support@helpfulbyte.com. We will review the transaction and help resolve the issue.
6. Abuse, Fraud and Chargebacks
This refund policy is intended to protect genuine customers. HelpfulByte may investigate requests involving suspected payment fraud, repeated refund abuse, unauthorized transactions, or other misuse.
If you have a billing or product issue, we encourage you to contact us first so we have an opportunity to resolve it promptly.
7. Consumer Rights
Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded or limited.
8. Contact
For refund, billing, or purchase questions, contact:
HelpfulByte
Email: support@helpfulbyte.com